- A certification awarded after a comprehensive and rigorous audit process
- CMA CGM India reaffirms its commitment to its clients, in line with the Group’s Customer Centric approach
The CMA CGM Group, a world leader in shipping and logistics, is pleased to announce CMA CGM India has successfully completed a comprehensive audit process, following which it has been certified for its Quality Management System in compliance with the ISO 9001:2015 standards.
CMA CGM India was audited and certified by the globally renowned classification company Bureau Veritas. The certification covers all agency activities undertaken by CMA CGM India on behalf of its principal CMA CGM SA.
With this certification, CMA CGM India reaffirms its ability to consistently offer products and services that meet its customers’ expectations and comply with applicable legal and regulatory requirements. Among the tangible benefits already yielded by the ISO 9001:2015 certification is a specific focus on customer deliverables and a better coordination between internal departments and with shared services centers. This has made it possible to substantially increase CMA CGM India’s E-Bill of Lading penetration rate to 88% while ensuring 99% of customers receive their EBill of Lading in under four hours.
“At CMA CGM India, we are guided by our quality policy to offer consistent and innovative shipping and logistics solutions to our clients. This certification underlines the Group’s Customer Centric approach and will further reinforce our ambition to be the industry’s reference in customer relations”, commented Ugo Vincent, Managing Director, CMA CGM India.
Present in India for over 30 years, the CMA CGM Group has established 29 offices nationwide, employing more than 600 collaborators. In India, it operates 14 weekly mainline services via 7 gateway and 7 feeder ports.
