The Ministry of Communications has launched the Cool EMS service which will come into force from March 29, 2018. It is a one-way service from Japan to India which allows customers in India to import Japanese food items for personal use which are allowed under Indian regulations.
Initially, Cool EMS service will be available in Delhi only. Food items will be carried by Japan Post in special cool boxes containing refrigerant to preserve the quality, and the addressee will collect them from Foreign Post Office, Kotla Road, New Delhi in person or through a messenger in the prescribed time frame. All other features like track and trace, etc. of Express Mail Service (EMS) will be available for Cool EMS service as well.