Maritime Gateway launched the first ever comprehensive and up-to-date survey on Indian Ports at the Annual Maritime Gateway Awards Meet in Mumbai on December 12, 2009. Secretary of Shipping, Govt of India, K Mohandas, released the Ports Survey amidst a gathering of maritime fraternity.

Shipping Secretary, Government of India, K Mohandas (right),  releasing the first-ever comprehensive Ports Survey of Indian Ports undertaken by Maritime Gateway, as JNPT Chairman S S Hussain (left) and Publications Director of Gateway Media Ramprasad look on.



Major ports and private ports will continue to experience growth in traffic over the next few years, with the latter likely to witness a higher growth rate. While major ports are trying to maintain their position through improving their service standards and ramping up capacities, private ports are vying for bigger market share by pumping funds into creating sophisticated infrastructure. Hence, it is certain that the competition between these ports is going to increase dramatically in the next few years.

As these capacities rise, trade will expect more from the ports and will have more options before them to choose their port of choice. And tomorrow, the major factor that is going to play a crucial in this decision making will be the quality of service that each port is going to offer.
Recognising this trend early, Maritime Gateway undertook a comprehensive survey on where the major and private ports stand currently in terms of quality of service and customer satisfaction. According to the survey results, JNPT emerged as the overall leader in terms of quality of service and the port at Dahej as the leading one among the private ports. While JNPT was the top-ranked port in terms of overall satisfaction, Kolkata was ranked last amongst all the ports considered for the survey.

User expectation levels for quality of service at ports operated by private players are found to be much higher than those expected from the state-owned major ports. The expectations of users were also found to vary from the geographical location of the port itself. The presence of large number of ports located on the western coast meant that the ports were very competitive and as such, their expectation in terms of quality of service was much higher.

Who can benefit from this report:
-    Major and private ports
-    Exporters and importers
-    Shipping lines and shipping agents
-    Freight forwarders and middlemen
-    Logistics and transportation services providers
-    Trade associations
-    Other industry professionals

Why should you purchase this report:
-    Acts as a reference guide to all types of port users
-    In-depth information on ports performance and user opinions and expectations
-    Helps to analyse the ports industry in a comprehensive way
-    Facilitates in decision-making

For further information and bookings, please contact:
Mr. Unnikrishnan Pillai
Hand Phone: +91 9505919923
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