CMA CGM is striving to set the standard in India for paperless operations, as the industry embraces technology to stay up with changing trade dynamics. Starting with Tughlakabad and Dadri, the French liner will soon roll out a “digital forwarding system” across ICDs in northern India. Customers will no longer need to visit a CMA CGM office to upload all papers and acquire a digital rail forwarding note.
Tughlakabad and Dadri are the busiest ICDs in northern India, under the network of state-owned containerised rail company Container Corporation of India (Concor). The next phase of this digitisation programme will include other ICDs in the region.
The carrier claimed that with the digital mode going live, which includes aligning with Concor’s processes, northern India hinterland customers would see improved turnaround times for rail-related documentation and greater fluidity in overall trade flow. CMA CGM (India) added: “The digital forwarding note will have to be available via ODex platform and be available for all registered ODeX users.” ODeX is a provider of export-import shipping documentation services.