Tech fuels logistics revolution

How does ODeX’s platform simplify shipping documentation and automate customs clearance like processing bills, reducing errors and delays in India’s complex workflows? How does the Track & Trace API enhance transparency for importers juggling multiple carriers?

ODeX transforms shipping and customs processes by replacing manual, paper-based tasks with a fully digitised platform, centralising documentation, bill processing and payments. This reduces paperwork, minimizes errors and speeds up turnaround times, which is vital in India’s complex regulatory landscape. The Track & Trace API provides real-time visibility across multiple carriers, enabling importers to make proactive decisions, improve scheduling, and strengthen supply chain resilience. Clearance times are cut by up to 50 per cent, boosting customer satisfaction through efficient and transparent operations.

How do modules like e-VGM and e-Form-13 ensure compliance while streamlining operations? What technical hurdles, like data standardization or integrations, did you overcome?

The e-VGM module allows shippers to submit container weights electronically, ensuring compliance with SOLAS regulations, while e-Form-13 streamlines Gate-In approvals at terminals, eliminating paperwork and reducing delays. ODeX tackled integration challenges with ICEGATE and weighbridge systems by developing robust APIs and collaborating closely with regulatory authorities to ensure accurate and compliant data flows. For SMEs, ODeX provides hands-on onboarding, training and personalized support through workshops, enabling seamless adoption of these tools.

With rising trade tensions, how does the platform help clients adapt to sudden regulatory changes like HS code updates and reduce document processing costs?

ODeX keeps clients agile by seamlessly integrating HS code updates and other regulatory changes into workflows without manual intervention. This ensures compliance amid shifting trade requirements. By digitising end-to-end processes, from customs documentation to cargo release, ODeX eliminates manual rework and physical paperwork, cutting document processing costs by 30-50 per cent. This also enhances accuracy and audit readiness, providing a cost-effective solution for businesses.

How has integrating financing improved cash-conversion cycles for SMEs? What adoption metrics highlight the platform’s impact in India?

The “pay-later” financing option, developed with DBS Bank, offers SMEs up to INR 50 lakhs in collateral-free credit, bridging cash flow gaps during shipment processes. This improves liquidity and reduces financial strain, optimising cash-conversion cycles. Adoption metrics reflect its success, with a sharp rise in monthly active users and surging transaction volumes, underscoring the strong demand for flexible credit, and ODeX’s growing influence in India’s logistics sector.

Which AI/ML capabilities detect anomalies like documentation mismatches? How does your recent blockchain partnership combat forged certificates?

ODeX leverages AI and machine learning to proactively identify documentation anomalies, such as mismatches, duplications or incomplete filings, allowing pre-emptive error correction. This minimizes delays and ensures compliance. Through a recent blockchain partnership, ODeX uses distributed ledger technology to provide tamper-proof certification of trade documents, preventing forgeries and fostering trust among global trade partners.

What is your roadmap for scaling into regions like MENA, West Africa and the US? What gaps in India’s logistics tech ecosystem will ODeX address in the next 3–5 years?

ODeX plans to expand into MENA, West Africa and the US through strategic partnerships, ensuring compliance and smooth rollouts in these trade-digitisation-starved markets. In India, ODeX aims to bridge logistics tech gaps by enhancing real-time visibility, streamlining customs documentation and expanding digital payment options over the next 3–5 years. Upcoming AI-based solutions and integrations with other logistics tech players will further digitalize shipping processes.