To further enhance transparency and facilitate customer interactions, Maersk has organized a Maersk customer engagement program known as the “Live Connect session” for its customers located in Kolkata, Haldia, Visakhapatnam and local ICDs. The primary goal of this session is to provide customers with an in-depth understanding of Maersk website features, import procedures and documentation etc.
Maersk invites all the customers to partner in sharing their insights and experiences. The Customer input will be instrumental in shaping a more customer-centric platform, providing an effortless and comprehensive digital experience.
Agenda of the engagement programme:
Introduction to Maersk.com with emphasis on My Finance
Cross Trade/Spot Platform
Import Manifest
Invoice and payment process
P2R Process
Import Delivery Order process.
Refund & Dispute Process
Communication Matrix
Feedback and Suggestion
Q&A session
Session Date: 28th March 2024
Time: 03:00 PM to 04:00 PM
Location: Virtual – Microsoft Teams Platform (Please use below link to join meeting)
